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Thread: New Article: Fixing a Complex System

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    Supporting Member rgsparber's Avatar
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    rgsparber's Tools

    New Article: Fixing a Complex System

    This article presents a few hard earned opinions about how to fix a complex system. This approach is slow and methodical. It is best used when simple parts swapping does not solve the problem.

    If you are interested, please see http://rick.sparber.org/FACS.pdf

    Your comments are welcome. All of us are smarter than any one of us.


    Thanks,

    Rick
    Rick

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    Jon (10-06-2016)

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    Just bumping this incredibly important article. Most, if not all visitors to this site have encountered broken complex systems, and are even in possession of a variety of failed fixes or ever-broken machinery or tools. What's interesting here is the identification of non-intuitive problem-solving techniques, specifically these points:

    -Identify people who run the system and invite them to be a part of the trouble shooting team.
    -Could it be that the operator changed and the root cause is a person and not the system?
    -Until proven wrong, assume there is more than one source of failures.
    -If experts exist outside of the team, ask them to attend periodic reviews. Often the simple act of preparing for these reviews will shed light on the problem.
    -Beyond the technical effort of finding the root causes of the failures is the political side.

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    Thanks Rick! We've added your Complex System Troubleshooting Method to our Miscellaneous category, as well as to your builder page: Rick Sparber's Homemade Tools. Your receipt:



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