So many things wrong here. Forklift operator not paying attention is the most distressing part. The forks would have caused trouble even if they were on the ground. The person on the scooter missed the forks that were right near eye level. Rider was hit in the chin but fell back and hit their head. A helmet might have helped but I suspect that person was seriously hurt.

I had been a forklift operator for 15 years, forks ranging from two feet to eighteen feet and never had an injury...