Instruments and tool-wise, I buy American, Continental, Japanese, and former USSR from a guy in Bulgaria. Some folks are incensed by other imported goods, I'm one. Because we appreciate quality. So what happens when that passion breaks down? Part of this stems from lackadaisical American ownership/ management of appreciated brands, unwilling to provide a reasonable degree of customer interaction.
Or maybe my expectations are too high?


I found a great deal on a tapping stand, missing all the tap bushings. Sure, could DIY those, but that is a lot of square broaching and odd-size reaming. On April 28th found their website via brand name. It's very brief, barely descriptive, and no part lists. I called and messaged the inbox.
No reply.
By May 13th, table still available, emailed instead.
August 8th, inbound email had non-priced part lists, with inconspicuous reference to the bushings, which have to be among sought after replacements, no?
To not promote the subject company, what follows are copy/ paste of emails, redacted of any identifying references.

May 13: I sent,
Good Afternoon;
After examining website, cannot find a parts list for Model XX-x. I'm looking for replacement tap holders, possibly die holders as well.
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August 8th, I receive 3 pdf's, without any kind of "Thank You for inquiring..." or justification, wife was sick, on vacation, dog ate my email....... nothing.

I asked,
May 13, 2022!
Almost 3 months?

Just how small is a company, marketing across a few online vendors, commissions or conducts their own castings - Blanchard grinding - fabrication of table frames - utilize commercial components - painting said products; without minding at least two incoming customer requests for information?
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August 9th, the reply, still without any solicitation or signature;
I guess we aren’t worth doing business with then.
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(must be wonderful rolling in dough, insolent at the same time. No biggie, what's a few $100 bucks and a bit of promotional exposure worth?)

so I replied,
Not when parts missing from an otherwise good deal was in May.
Your lack of concern isn't much of an endorsement either.

(I don't expect a reply.)

This like I'm throwing a plate at a waitress for slightly raw hash browns, or buttered toast after ordering dry?