Shop Truths, Phrases, Tales; and Outright Lies

[Frank S]

I had a recent similar experience with a company I have been doing business with for several years now. Always purchased their product online by merely filling out the request order sheet scrolled down to pay now then clicked on my pay option. Never had any problem always got the items I had ordered, that is until very recently. A while back I needed to reorder some things, went through the procedures as I had always done, but no pricing had shown up throughout the form. Instead, the extended line always showed PQR, OH great, I'm thinking now not only did their special-order products require a price quotation request but their standard line items do as well I thought. I called the antiquated 1-800 number listened to the automated voice drone on and on until finally getting to the sequence of numbers for me to contact a salesman sorry salesperson. get voice mail box. back to the nice sounding automated voice listen once again, try another number sequence, same thing once again. I do these 4 or 5 times because I really need to place my order. Finally in desperation I decide to try another route asked for employment opportunities low and behold I get a human on the line. I ask her not to put me on hold or transfer me but tell me if there are any salesp0erssons available with whom I can place an order. She seems aghast, "OH MY GOD SIR" yes from my desk I can see at least 3 who are just sitting at their desks not on their phones. our stupid new call routing system automatically routes sales inquiries to whomever it wants it seems, but it is supposed to automatically route to the next available person whose line is free. If you would like I can buzz one of them to pick up and take your order but before I do write down my extension if you ever have a problem again just punch in my number and I will be more than glad to connect you. I thanked her and told her she was most helpful. To this she replied ever sense the 2020 election their prices have been inn such a daily flux they had to lock down their online ordering system and it was costing them dearly they try to give their customers the best possible price for their purchases, but it is proving to be more of a headache than anyone could imagine. She also gave me 4 salespersons extension numbers to keep for my future use. Since them I have made a few more orders and have not had any problems al be it I still have to do my ordering during their business hours instead of at my leisure which was usually at night.